From counter intake to documented pickup

Find or create the customer and permanent device record.

Open the ticket and capture the issue, accessories, condition, photos, and acknowledgment.

Diagnose the device and record findings, recommended work, and technical notes.

Send the estimate for customer approval, decline, or questions.

Track ordered, received, and installed parts along with each meaningful repair action.

Complete the shop's quality-control checklist and verify the repair.

Notify the customer when the device is ready and send pickup reminders as needed.

Document final condition, returned accessories, pickup party, signature, photos, and receipt.