Customer and device records
Permanent device history
Keep every past and current repair ticket attached to the device so repeat visits have context from the moment the device returns.
Features
One repair record from intake to pickup
BenchDocket keeps the customer, device, ticket, repair work, approvals, evidence, testing, and handoff connected without trying to become a full accounting or retail platform.
Intake and condition
Fast intake documentation
Record the reported problem, accessories, condition, serials, photos, notes, terms, typed acknowledgment, and signature from a tablet or phone.
Diagnosis and estimates
Diagnosis and customer approval
Document findings, proposed work, itemized estimates, revisions, and customer approve, decline, or question responses.
Repair timeline
Complete repair timeline
See status changes, messages, parts, technician actions, attachments, testing, ready notifications, pickup, and addenda in order.
Parts
Repair-focused parts tracking
Track the parts used on a repair, supplier references, costs, customer pricing, serials, warranty dates, and customer-supplied parts.
Testing and QC
Quality control before pickup
Run configurable device-specific checks before a ticket is marked ready, with manager override documentation when needed.
Customer communication
Customer portal
Give customers a secure ticket link for status, customer-visible notes, messages, approved photos, and estimate decisions.
Pickup and handoff
Pickup documentation
Record who received the device, final condition, accessories returned, signature, pickup photos, warranty details, and completion receipt.
Tags and lookup
QR tags and fast lookup
Print ticket and device tags that help staff jump directly to the right repair record without exposing customer details in the QR code.
Shop management
Team roles and locations
Give owners, managers, technicians, front desk staff, and viewers the access they need across one or more shop locations.
Reports
Operational reporting
Review ticket status, turnaround time, technician activity, repair patterns, parts usage, callbacks, and outstanding pickups.